Refund and Returns Policy

Returns & Exchanges

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition

1.Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2.After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3.Drop off your package at the local post office.

4.Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
5.To coplete your return, we require a receipt or proof of purchase.

6.Please do not send your purchase back to the manufacturer.

7.There are certain situations where only partial refunds are granted:

8.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
9.Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at (support_us@aerlang.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.